Office Management - University of Applied Sciences

Duration: 3 academic years
ECTS credits: 180
Professional title awarded with the qualification: Professional baccalaureus / baccalaurea of economics (with the specified title of the study programme and the diploma supplement stating all courses taken during the study)

SYLLABUS FOR THE ACADEMIC YEAR 2016/2017

The study of Office Management is an interdisciplinary study designed to respond to the challenges facing reforms of public governance and project society. It develops students’ competences needed for operational office management.

Head of the study programme

Prof. Ivana Ogrizek Biškupić, Ph.D.

For all additional information on the study programme, feel free to contact prof. Ivana Ogrizek Biškupić, Ph.D., Head of the study programme, via e-mail ivana.ogrizek.biskupic@bak.hr.

The distinguished feature of this study is that it imparts general knowledge of economy and also masters the skills needed for day-to-day business operations. This study puts emphasis not only on economy, but also on law-related courses (especially those associated with public governance, which is the reason why many governance officers choose this study programme), as well as on information and communications technologies (working in Microsoft and Apple environment, understanding and utilizing web-technologies) and on the basics of project management. All these areas are carefully planned and organized in such a way that students gradually form their interdisciplinary basis of professional knowledge in the field of economy.

Students are taught to perceive future business challenges as opportunities to prove their competences, and also to resolve conflicts and work in a team. They adopt principles of project thinking, proactive approach to problem solving and continuous learning, with the aim to produce the results which exceed expectations, and to foster trustworthiness, consistency and devotion to work and personal development.

Assistant, administrative and operative jobs in public sector, public and private enterprises, small, medium and large businesses that operate in national and international markets, and sole proprietorships. Upon completing the study of Office Management, the students will be able to:

  1. Recognize, describe and explain basic elements of society and social structure, apply the insights about basic social institutions and connect them on the interdisciplinary level to other fields within the profession.
  2. Describe macroeconomic terms, show the ability to logically elaborate and apply basic level of economic theory to business operation.
  3. Identify problems of production processes, explain, analyse and evaluate costs and their relations emerging in a simple production process. Build a simple economic model.
  4. Specify and elaborate on the usage of labour and social law in public and private sector.
  5. Test, analyse, evaluate and apply information and communication technology tools and techniques needed for specific interdisciplinary tasks in operational office management (from commercial to open-code solutions). Advanced level of word processing, making presentations, spreadsheets, basic knowledge of project management programmes and databases.
  6. Predict, evaluate and adapt business correspondence to the type of communication channel and devise, set and modify business correspondence in line with the nature of specific business practice.
  7. Use B2 level of English in written and spoken business communication, and master the legal, financial, socio-political and informatics terminology related to office management.
  8. Identify and recognize basic models of organisation management, describe organisational processes on decision-making levels, specify and exemplify basic organisational functions of private and public sector.
  9. Describe, specify, connect and elaborate on the organisation and function of state governance and indicate, differentiate and explain legal acts related to work in state governance.
  10. Indicate, describe and connect the application of information systems in business operation, with an emphasis on office management. Argument and explain the contribution of different concepts of information systems to business activities (provide specific examples from practice (ERP, CRM, OLAP, SCM, PLM, SRM etc.).
  11. Specify and interpret basic concepts of informatization in the EU public governance and compare it to the level of informatization in Croatia
  12. Define and describe webocentric line of business, analyse and argument the model of moving business to the cloud, and identify the problems of doing business in the cloud in the operational office management.
  13. Connect and apply the basic level of finance and accounting management in operational office and project management.
  14. Identify conflict situations; adjust communication using knowledge and skills of understanding social relations. Apply the principles of business ethics in all business activities; learn to have tolerance for different cultures, religions and attitudes.
  15. Design, plan and make business plans, articulate and draft project ideas and manage the operational process of implementation.
  16. Recognize the importance and meaning of quality management, quantify and describe basic international norms. Connect and argument relation between quality management and business excellence.
  17. Describe and connect intercultural and transnational concept of the EU, the mode of creating policies, the acquis and obligations of membership. Compare and evaluate business operation and public governance in certain member states.
  18. Explain the elements of marketing process. Use 2.0 web tools in communication with business associates. Collect and prepare materials form operational business and explain and present them to marketing experts. Disseminate project results through different segments of business.
  19. Develop generic skills of business innovativeness and proactivity in suggesting operational business execution at level 6; possess language and information literacy and social responsibility.
  20. Develop generic skills of business organisation, collecting and classifying data, communication and presenting, team work and lifelong learning.

The students of Office Management are active participants of the project “Baltazar – University at your fingertips”, so in 2015 they were given iPads. The new technology introduces changes in the ways of teaching, learning and communicating with the teachers and colleagues. The students can use the device for the period of two years, and afterwards they can buy it at low price or return it to the University.

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